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One of the most important implications of the distance selling regulations is a cooling off period of 7 working days during which you have the right to cancel and get a full refund.The supplier must provide you with details of your cancellation rights, any duty to return the goods should you cancel, and whether you will have to pay for this.In return, you must provide notice of cancellation in writing, which this must be posted, left at, faxed or emailed to the business address of the supplier no later than 7 working days after receipt of goods.The supplier must then reimburse you within 30 days without charge (unless you have been expressly informed that you will be liable for a charge) and if you have any related credit agreements, these will also be cancelled.This ‘pre-contractual’ information should include: identity of the supplier, description of the main characteristics of the product or service, price, delivery costs, arrangements for delivery, performance and payment, cancellation rights, cost of communication (for e.g.premium rate telephone line), period of validity of offer, information regarding substitute products.
The supplier must provide you with specific information related to your rights and their obligations under a distance selling contract.
This information must be communicated clearly, but not necessarily in writing, before your order is confirmed so that you can be in possession of all the facts should you wish to change your mind.
Remember also that the price you see when you ‘add to cart’ is often not the price you end up paying.
if you haven’t been presented with this information at any time, then this will have important implications for your cooling off period.
See our Distance Selling Regulations and your right to cancel section for more on this.