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If you feel your garment is defective, you can send it into to us to be inspected.
If your garment is found to be defective, it will be replaced with the same or similar garment.
We will process your refund within 7 business days after receiving your return.
During the holiday season (December-February), returns may take up to 14 business days to process due to higher than normal volumes.
With the exception of Apple Pay and Pay Pal, your refund will be issued in your original method of payment.
Apple Pay and Pay Pal will be refunded for store credit only. If you receive a damaged or defective item that was ordered from Levi.com, please call our Customer Service team and we'll send you a replacement (provided we hear from you before an item has sold out).
Please note that this is intended for products purchased in the U. If you have questions regarding products purchased outside the U. Please note that we are not able to ship internationally or to U. After choosing your preferred shipping method at checkout, your total shipping charges will be displayed before your order is completed.
S., please click here to view additional countries quality return policies. For Ground, Second Day & Economy, your order must be received and your credit card authorized by p.m. EST, or your order will not be processed until the following business day.
Before contacting Customer Service, please have your order number ready.
Items purchased at a department store may not be returned to a Levi's® Retail Store or Levi's® Outlet Store location.
Unfortunately, items purchased at a Levi's® Retail Store, Levi's® Outlet Store, or department store cannot be returned by mail to
If you are not able to receive the parcel by the third delivery attempt, the parcel will be returned to the carrier depot.
If you don’t collect it or arrange re-delivery, the parcel will be sent back to the Levi's® Returns Department.