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Either way, if the buyer doesn’t get the package, you’ll need to refund.

Edited by: jayellbooks on Jul 12, 2015 AM Some sellers simply refund or send replacements. Always assume your buyer is being honest when they tell you their package has not arrived despite Delivery Confirmation indicating delivery: Hello!

I have been given the benefit of the doubt with only DC where Amazon funded the claim/refund/chargeback, but I have a solid track record of selling on Amazon and I pay lots of fees…. I don’t use UPS or FEDEX for customer shipments, so I can’t comment on how to handle those non-receipt types of claims. but, honestly, the odds that it is the fault of the USPS is very very low…

In over eight years of online selling an average of a dozen or more packages per day…the USPS has actually lost or miss-delivered exactly one package… That would be one out of somewhere over 30 thousand packages.

Then call the buyer’s local Post Office on Monday (you can find the number on the USPS website) and tell them about the issue, ask how to open an investigation.

Often buyers really didn’t get their package, so don’t assume it’s a scam.

They can be very helpful in finding missing packages within the postal system due to theft/fraud/misdelivery.We request that you check some things on your end first: Please verify this is your current mailing address because this is the address on the order. If you live in an apartment complex, please contact your rental office to see if they are holding your package there.XXX XXXXX XXXXX Drive XXXXX, XX X0X0X Please check with other members of your household to see if anyone may have put your package aside. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.the tracking information only appears to get updated once the package is delivered..much for the usps to provide up-to-date tracking...i wonder why it is even offered...Yesterday, I received an email telling me that a customer had not received a book.

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