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In an embodiment of the invention the conference controller includes a bandwidth manager for balancing relative loads among the various media handlers.

A customer can select with a touch tone pad a call queue to wait in, and they can be informed of the remaining time before their call will be accepted.

20, 2001 which is incorporated herein by reference in its entirety.

A portion of the disclosure of this patent document contains material which is subject to copyright protection.

For the business considerable expense in terms of employee hours and equipment is involved in providing even this level of service to a customer.

While many business devote enough resources to handling contacts with customers equipped with phones, few exploit the high bandwidth and rich media capabilities of the communication devices with which many customers are now equipped.

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